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Homeworking experiences during lockdown

Debra HowcroftPhil Taylor By Debra Howcroft and Phil Taylor Filed Under: All posts, Digital Futures Posted: December 13, 2021

Like millions of others, call centre workers were required to work from home at the height of the COVID-19 pandemic. In this blog, Professor Debra Howcroft and Professor Phil Taylor examine the experiences of call centre staff and provide recommendations for improvement in the future. Managerial staff often directly and indirectly control call centre workers […]

Tagged With: #OnDigitalInequalities, AMBS, COVID-19, digital, Digital Divide, Health & Safety, Health & Social Care, WEI, wellbeing

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