A very well-balanced and interesting BBC programme and article by journalist Michael Blastland on the UK experience with performance targets, especially in the NHS. Well worth a read/listen.
About Colin Talbot
Colin Talbot is a Professor of Government, a former Specialist Advisor to the House of Commons Treasury Select Committee and the Public Administration Select Committee and has appeared as expert witness many times in Parliament, the Scottish Parliament and NI Assembly. He's also advised Governments from the USA to Japan.